Terms of Service

Welcome to Aaron Grey Co.! Throughout this website, the terms “we,” “us,” and “our” refer to Aaron Grey Co. By accessing our website, browsing our collections, or purchasing our products, you agree to comply with the following Terms of Service.

Aaron Grey Co. is a Louisiana-based lifestyle brand specializing in original artwork, premium apparel, custom wide-brim hats, accessories, and specialty goods.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these terms, please discontinue use of our website.

We reserve the right to update or modify these terms at any time. Changes will become effective upon publication on our website, unless otherwise stated.

1. ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction or that you have permission from a parent or legal guardian.

You agree not to use our products, services, or website for unlawful or unauthorized purposes.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, or creative content without prior written permission.

We reserve the right to refuse service or cancel orders when reasonably necessary to address suspected fraud, unlawful activity, or violations of these terms, subject to applicable law.

2. PRODUCTS AND AVAILABILITY

We take pride in offering thoughtfully designed products featuring original artwork and distinctive details.

We make every effort to accurately display product colors, patterns, descriptions, sizing, and specifications. However, colors may appear differently depending on your screen settings, lighting, and device.

Certain products, including our custom wide-brim hats and handcrafted accessories, may feature slight variations in appearance, placement, or finishing. These differences are part of the character of individually customized products and do not necessarily constitute defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings without prior notice.

3. ORIGINAL ARTWORK AND INTELLECTUAL PROPERTY

All original artwork, illustrations, designs, graphics, product photography, logos, written content, and other creative materials displayed on aarongreyco.com are owned by Aaron Grey Co. or used with appropriate permission and are protected by applicable intellectual property laws.

Our original artwork is a defining part of the Aaron Grey Co. brand.

Without prior written authorization, you may not:

  • Copy, reproduce, trace, or digitally recreate our original artwork.

  • Use our designs for commercial products, merchandise, or resale.

  • Download, extract, modify, or distribute our illustrations for commercial purposes.

  • Reproduce our apparel patterns, hat artwork, or other original designs.

  • Use our product photography, branding, or logos for unauthorized commercial purposes.

Purchasing an Aaron Grey Co. product does not transfer ownership of, or grant commercial reproduction rights to, any artwork or design featured on that product.

Unauthorized use of our intellectual property may result in legal action or other remedies available under applicable law.

4. PRICING AND PAYMENT

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices are subject to change without notice. Any applicable taxes and shipping charges will be calculated and displayed during checkout.

Payment must be successfully processed before an order is fulfilled, unless alternative payment arrangements have been expressly agreed upon.

We reserve the right to correct pricing errors or inaccurate product information. If an error affects an order already placed, we will contact you regarding the available options, including cancellation and a refund where appropriate.

5. ORDER ACCEPTANCE AND CANCELLATIONS

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or fulfillment.

We may cancel or limit orders due to product unavailability, incorrect pricing, suspected fraudulent activity, or other legitimate business reasons.

If your order is canceled after payment has been collected, we will issue a refund for the canceled items.

If you need to make changes to an order, please contact us as soon as possible. Once an order has entered processing, production, or shipment, changes or cancellations may no longer be possible, subject to applicable law.

6. CUSTOM AND PERSONALIZED PRODUCTS

Aaron Grey Co. offers select customized and individually finished products, including wide-brim hats and specialty merchandise.

Customers are responsible for reviewing and confirming all customization selections, including sizes, colors, and design preferences before completing their purchase.

Because custom products may be created specifically for an individual customer, cancellation, return, and exchange eligibility may be limited once customization or production has begun, as described in our Return and Refund Policy and permitted by applicable law.

Minor variations in handmade or hand-finished details are normal.

If a custom item arrives damaged, defective, or materially different from the confirmed order, please contact us so we can review the issue and determine an appropriate resolution.

7. SHIPPING AND DELIVERY

We strive to process and ship orders promptly.

Processing and delivery times may vary depending on product availability, order volume, customization requirements, and shipping destination.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Aaron Grey Co. is not responsible for delays caused by shipping carriers, weather events, or other circumstances beyond our reasonable control, but we will assist customers when possible.

Customers are responsible for providing accurate shipping information at checkout.

If an order arrives damaged, is missing items, or has not been received, please contact us so we can assist with the appropriate next steps.

Additional information is available in our Shipping Policy.

8. RETURNS, EXCHANGES, AND REFUNDS

We want customers to feel confident shopping with Aaron Grey Co.

Returns, exchanges, and refunds are handled according to our posted Return and Refund Policy.

Eligibility may vary depending on the product category, product condition, and whether an item was customized or personalized.

Please review our Return and Refund Policy before purchasing.

Nothing in these terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

9. WHOLESALE AND BULK ORDERS

Wholesale, bulk, and custom commercial orders may be subject to separate pricing, minimum order quantities, production schedules, deposits, and payment terms.

Any separately agreed written wholesale or custom-order agreement will govern the relevant order where its provisions differ from these general Terms of Service.

Unauthorized resale arrangements or reproduction of our original designs are prohibited.

Wholesale purchases do not grant ownership of Aaron Grey Co. artwork, branding, illustrations, or other intellectual property.

10. WEBSITE CONTENT AND ACCURACY

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, product descriptions, pricing, availability, or other website content may contain errors or omissions.

We reserve the right to correct inaccuracies, update information, or modify website content as necessary.

We do not guarantee that our website will always be available, uninterrupted, or free from technical errors.

11. THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, or links provided by third parties, including payment processors, shipping providers, and social media platforms.

These third parties may operate under their own terms, policies, and privacy practices.

Aaron Grey Co. is not responsible for the content, availability, or independent practices of third-party websites or services that we do not control.

We encourage customers to review applicable third-party terms before using those services.

12. CUSTOMER ACCOUNTS AND INFORMATION

If you create an account or provide information when placing an order, you agree to provide accurate and complete details.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized account activity.

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

13. PROHIBITED USES

You agree not to use our website or its content to:

  • Engage in fraudulent, unlawful, or misleading activity.

  • Infringe upon our intellectual property rights or the rights of others.

  • Attempt to gain unauthorized access to website systems or customer information.

  • Transmit malicious software or interfere with website operations.

  • Collect personal information about other users without authorization.

  • Misrepresent an affiliation with Aaron Grey Co.

  • Use our original artwork, photography, or branding for unauthorized commercial purposes.

We reserve the right to restrict access to our website when reasonably necessary to address violations of these terms.

14. DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate product information and reliable services.

Except for warranties expressly provided by Aaron Grey Co. or required under applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee uninterrupted access to our website or that all website functions will operate without error.

Nothing in this section excludes warranties or customer protections that cannot lawfully be disclaimed.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Aaron Grey Co. will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

This limitation does not apply where liability cannot lawfully be excluded or restricted.

Nothing in these terms limits liability for fraud, intentional misconduct, or other matters for which limitation is prohibited by applicable law.

16. GOVERNING LAW

These Terms of Service shall be governed by and interpreted according to the laws of the State of Louisiana, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

17. CHANGES TO TERMS OF SERVICE

Aaron Grey Co. reserves the right to update, revise, or replace these Terms of Service as our business, products, or website evolve.

The most current version will be available on this page, along with its effective date.

Continued use of our website after changes become effective constitutes acceptance of the revised terms to the extent permitted by law.

18. CONTACT INFORMATION

If you have questions regarding these Terms of Service, our products, or an existing order, please contact us.

Aaron Grey Co.

Website: https://aarongreyco.com

Email: Aarongreyco@gmail.com

We appreciate your support of Aaron Grey Co. and the original artwork and craftsmanship behind our brand.