Shipping Policy

At Aaron Grey Co., we take pride in carefully preparing and packaging every order. Whether you're purchasing one of our signature performance polos, lightweight hoodies, original wide-brim hats, or specialty accessories, we want your order to arrive safely and in excellent condition.

Please review the following information regarding order processing, shipping, and delivery.

1. ORDER PROCESSING

Orders are processed during regular business days, Monday through Friday, excluding weekends and major holidays.

Most in-stock orders are prepared for shipment within 1-3 business days after payment is confirmed.

Processing times may be longer during:

Holidays and peak shopping seasons
New product releases and promotional events
High-volume sales periods
Custom or personalized orders
Special events and inventory transitions

Please note that processing time is separate from shipping transit time.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

2. SHIPPING RATES

Shipping costs are calculated at checkout based on your order, selected delivery method, package size, and shipping destination.

Available shipping options and their associated costs will be displayed before you complete your purchase.

Any free shipping promotions or discounted shipping offers will be subject to the specific terms advertised at the time of purchase.

3. DOMESTIC SHIPPING

Aaron Grey Co. ships orders throughout the United States.

Estimated delivery times vary based on the selected shipping method, destination, and carrier.

Delivery estimates provided at checkout are estimates rather than guaranteed arrival dates unless specifically identified as guaranteed.

Please allow additional time for deliveries during holidays, severe weather, or unexpected carrier disruptions.

4. CUSTOM HATS AND SPECIALTY PRODUCTS

Certain Aaron Grey Co. products require additional preparation, customization, or specialized packaging before shipment.

Our wide-brim hats, especially those featuring personalized ribbon selections, feathers, leather bands, or other custom details, may require additional processing time.

We carefully package our hats to help maintain their shape and protect the artwork and embellishments during transit.

Custom or made-to-order products may have different processing timelines, which will be communicated through the product listing or directly with the customer.

5. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow time for the shipping carrier to update its tracking system after your package has been accepted.

If you have questions about your shipment, please contact our customer service team.

6. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before your order ships. However, address changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping charges may apply if a package must be returned and reshipped because of an incorrect or incomplete address provided at checkout.

7. LOST, DELAYED, OR MISSING PACKAGES

We understand how frustrating shipping issues can be and will do our best to assist.

Once an order has shipped, carrier-related delays may occasionally occur due to weather, operational disruptions, or other circumstances outside our control.

If your package appears delayed or missing, please review your tracking information and contact us for assistance.

We will work with you and the shipping carrier, when appropriate, to investigate the issue and determine the available resolution.

Orders that are confirmed lost in transit will be evaluated for replacement or refund as appropriate under applicable law and our store policies.

8. DAMAGED PACKAGES

We carefully inspect and package our products before shipment.

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, please include:

Your order number
A brief description of the damage
Clear photographs of the damaged item
Photographs of the shipping box or packaging, if available

Please retain the original packaging until the issue has been reviewed, when practical.

We will evaluate the situation and work toward an appropriate resolution, including a replacement or refund where warranted.

9. RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Aaron Grey Co. because of an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you regarding the available options.

Additional shipping charges may be required to resend a package when the delivery issue resulted from incorrect information provided by the customer.

Any applicable refunds will be handled according to our Return and Refund Policy and relevant consumer protection laws.

10. INTERNATIONAL SHIPPING

International shipping is not guaranteed to be available for all products or destinations.

If international delivery is offered, available shipping methods and charges will be displayed during checkout.

International customers may be responsible for applicable customs duties, import taxes, and other fees imposed by their destination country, as disclosed during checkout.

Customs processing may affect estimated delivery times.

11. HOLIDAY AND SPECIAL EVENT SHIPPING

During holidays, festivals, product launches, and other busy shopping periods, order processing and carrier transit times may be extended.

We encourage customers purchasing gifts or items for special occasions to order early.

Although we make every effort to ship orders promptly, delivery by a particular holiday or event date cannot be guaranteed unless expressly stated.

12. CONTACT INFORMATION

If you have questions about shipping, tracking, or an existing order, we're happy to help.

Aaron Grey Co.

Email: Aarongreyco@gmail.com

Website: Contact us https://aarongreyco.com

Please include your order number when contacting us about an existing purchase.

Thank you for supporting Aaron Grey Co. We appreciate every order and the opportunity to share our original designs with you.