Returns & Refund Policy

At Aaron Grey Co., we take pride in creating quality apparel featuring our original artwork. We want you to love your purchase! If something isn't quite right, we're happy to help.

Returns & Exchanges

We accept returns and exchanges on eligible apparel within 30 days of delivery.

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition.

  • All original tags must remain attached.

  • Proof of purchase or an order number is required.

  • Items must be free of stains, odors, pet hair, and signs of wear.

Items that do not meet these conditions may not be eligible for a return or exchange.

Refunds

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are nonrefundable unless the return is due to an error on our part.

Exchanges

Need a different size? We're happy to help!

Exchanges are subject to product availability. If your requested size or design is unavailable, we can assist with a return or alternative selection.

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages lost in transit.

Final Sale Items

The following items are not eligible for returns or exchanges:

  • Final sale or clearance merchandise

  • Custom or personalized apparel

  • Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.

We will work with you to make it right!

How to Start a Return

To request a return or exchange, please contact Aaron Grey Co. through our website at www.aarongreyco.com with your order number and reason for the return.

Please contact us before shipping any items back so we can provide return instructions.

Thank you for supporting Aaron Grey Co. and our small, family-owned business. We appreciate every order and the opportunity to share our original artwork with you!

This policy does not limit any rights available under applicable consumer protection laws.